You will no doubt be aware that your colleague, Mr Tony Steer attended our rather sick car at the Ramshill Service Station last Saturday afternoon.

May I ask you to say a big thank you to him for both his courtesy and expertise in getting us mobile again, enabling us to get said vehicle safely back to Lindfield (Haywards Heath).

The parts he suggested we needed, have been confirmed by our usual garage and are now on order from Germany.

Before closing, may I again ask you to convey our thanks to Mr Steer.

Just a quick note to say thanks to C R Petter for the fast courtious and intelligent way he resolved my clutch cable problem. This saved me from a costly repair and discovered previous poor installation.

Well done.

GIVE GUY A PAY RISE!

When my ignition broke in Tesco's car park last Tuesday evening after a spectacularly bad fortnight (involving family bereavement etc), the day my husband had gone to Wales for the week, I considered just sitting there and crying for a couple of days.

Thankfully Green Flag sent me Guy, who pulled out all the stops to help and to get me back home. He very carefully showed me how the piece of dash came off (so I can put it back on), and how the ignition barrel slots in (so I can do it, when the new part arrives) after his heroic efforts to fix my old ignition came to nothing.

He then drove behind me to make sure I got home without stalling the engine (as I couldn't have restarted it). He was fabulously polite and helpful, not to mention cheerful and hard working, and stopped me having a small emotional breakdown on top of my vehicle breakdown. Like I say, give the man a raise! Cheers Guy!

Mr R8 driver turned up very quickly, collected my broken down Freelander on back of his truck and took me and vehicle to my garage. He also offered to give me a lift home but my garage provided me with a courtesy car. Fantastic, friendly and very helpful service. THANK YOU.

I just wanted to say how Chris Petter just restored my faith in customer service. He came out to my car via Landrover assistance and was here within 30 minutes. His professional manner and positive friendly attitude made my bad day better!!!!! He conducted his work quickly and gave me all the information I needed. I wish all people who I deal with on a daily basis were as good as Chris. Thank you so much. It makes such a difference dealing with a friendly face.